Frequently Asked Shipping Questions

Answered by Diana Stinson 

Thank you for visiting our site. It is our pleasure to provide these common shipping questions for your reference brought to you by freight forwarder, Texas Global Services. Enjoy your day and ask your free shipping question below. 

1. What is a Known Shipper?

I have been shipping for over 20 years and I have asked people if they are a known shipper many times and they did not know. Your company must be vetted by the TSA and approved to send cargo on a passenger aircraft. 

2. What is Drayage?

I have to tell people all the time this is just container trucking to and from the port. There are different types of drayage, rail drayage, shuttle drayage, etc. 

3. What is a harmonized code and how do I find it?

We call these HS Codes. There is a massive list of goods compiled by the WCO that are traded and they all have a 6 digit code. These codes are what determines your tariffs and lets the carrier’s know what is included in your cargo. 

4. What documents are needed for international shipping?

We normally require a commercial invoice and packing list. Depending on destination, a certificate of origin may be also needed. Letter of credit shipments may require additional documentation.

5. Why is my shipment held up in customs?

I have dealt with this many times and there are multiple reasons. Customs does random inspections of your cargo that can take anywhere from 3 to 30 days depending on your cargo and method of transportation. Ensuring the correct HS Codes and documentation is pertinent as these are the two primary reasons for being delayed at Customs. 

6. Can I ship lithium-ion batteries?

Yes, although it can be tricky or difficult. I will not ship lithium-ion batteries anymore. Most airlines will only take them if they are brand new in box in a product such as cell phone or laptop. No Samsung phones are allowed.

7. Does the estimated time include customs clearance?

People always ask me if they can pick up their product because the ship has arrived. The answer is no. You have to be authorized to pickup from the Port and Customs can take 2 to 7 days to release your shipment.

8. How should I pack items for international transport?

In my experience, no one wants to pay for professional packing, loading and insurance. I can’t advise you against this strongly enough. For possibly a month or longer, your cargo will be rocking in all directions. Without the proper materials and techniques, your cargo will come lose and be broken upon arrival. Then you will be upset with me about the choice to not obtain insurance. It is my job to keep you from hurting yourself and I will advise you to have the proper packing materials and your cargo be loaded with proper techniques such as load, block and brace or strapping and air bags for negative space. This is a very important step as the satisfaction of my customer is at stake. 

9. How do I file a claim for lost or damaged goods?

I love this question, thank you for asking. You may not file a claim for lost or damaged goods unless you purchased cargo insurance, which we offer. Many pass on this as the cost deters them. I cannot stress the importance of Cargo Insurance enough. You may only file a claim to the insurance company if you purchased their insurance, which we offer. 

10. Is it necessary to use custom crates for shipping?

No, a custom crate is not always needed. A pallet will be required for cargo over 100 lbs. I tell my customers a custom crate is a great idea as it ensures cargo does not shift in transport. Although a great policy for sure, not a requirement.